Shipping & Returns
For photo prints and for the 3D-printed items in the shop.
Photo prints
Fulfilment
Prints are made to order through Prodigi, a print-on-demand company — Astromar doesn't hold stock or handle the printing itself. Your order goes straight from checkout to their production queue.
Production & delivery times
Prodigi's own turnaround is 24–72 hours to produce most prints at their UK lab — occasionally up to a week for more complex framed or canvas pieces. Standard UK shipping typically adds another 2–3 working days on top. All in, allow 3–7 working days from order to delivery. Shipping is currently UK-only.
Cancellations
Every print is made specifically for your order, and production usually starts within hours of checkout — so get in touch as soon as possible if you need to cancel. If production hasn't started yet, it's usually no problem; once it has, we may not be able to stop or refund it.
If something arrives damaged or wrong
Get in touch and it'll be sorted — a replacement or refund, whichever's right for what went wrong.
Shop items (3D-printed)
Who makes and posts them
Shop items are printed and posted by me, from the UK. Some are printed in advance and kept in stock; others are printed after you order — each product page says which, and how long to allow.
Postage
UK postage is a flat £3.50, and free on orders over £25.00. Shop orders go to UK addresses only for now. Everything in an order is posted together, so the dispatch time shown at checkout is that of the slowest item in it. “Dispatch” means posted — how long it then takes to arrive depends on the postal service.
Changing your mind
You can cancel an order and return the items within 14 days of them arriving — just tell me within that time, then send them back within a further 14 days. I'll refund what you paid for the items, and the standard postage you paid, within 14 days of getting them back. You'd pay the postage for sending them back to me, and they should come back in the condition you received them.
If something arrives damaged or isn't right
Get in touch as soon as you can — a photo helps — and I'll put it right with a replacement or a refund, and cover the postage for sending it back.